Al Ahli Bank of Kuwait
Contact Center Agent, Service Delivery
- Permanent
- Al Kuwait City, Kuwait
- Experience 0 - 2 yrs
Job overview
Date posted
18/04/2025
Location
Al Kuwait City, Kuwait
Compensation
Experience
0 - 2 yrs
Seniority
Experienced
Qualification
Not applicable
Expiration date
02/06/2025
Job description
The Contact Center Agent – Service Delivery will handle inbound and outbound customer inquiries in a courteous and professional manner, providing product and service information, ensuring customer satisfaction, and meeting service delivery and cross-selling targets. This role involves following operational procedures, achieving sales targets, and ensuring compliance with company risk policies and regulations.
Required skills
customer service
call handling
cross selling
sales target achievement
CRM systems
call documentation
outbound calling
product knowledge
service delivery
policy compliance
Key responsibilities
- Respond to all customer enquiries in a polite and professional manner
- Meet customer service standards and objectives
- Proactively inform callers regarding products and services available from GB
- Maximize cross-selling opportunities
- Attain outbound sales targets as assigned
- Ensure new and repeat customer business
- Implement and operate customer service procedures
- Record call outcomes on system as required
- Work fully within risk policies and procedures
- Comply with all compliance regulations
Experience & skills
- Ability to meet customer service standards
- Capability to cross sell products and services
- Meet assigned outbound sales targets
- Knowledge of risk and compliance procedures