
Mashreq
Senior Relationship Manager - Mashreq Gold
- Permanent
- Dubai, United Arab Emirates
- Experience 5 - 10 yrs
Report job as expired
Job expiry date: 11/09/2025
Job overview
Date posted
28/07/2025
Location
Dubai, United Arab Emirates
Salary
AED Undisclosed per month
Experience
5 - 10 yrs
Seniority
Senior Manager
Qualification
Bachelors degree
Expiration date
11/09/2025
Job description
To provide a portfolio of high-net-worth (HNW) clients with personalized financial services, foster client relationships, maximize profitability, and retain client loyalty. The role focuses on enhancing Mashreq Gold wealth sales, cross-selling bank products, and acquiring new HNW clients. This involves conducting financial need analyses, ensuring superior customer service, and maintaining ethical and AML compliance standards.
Required skills
Key responsibilities
- Optimize the potential value of the client base through the delivery of Mashreq Gold Products and Services.
- Communicate with HNW clients and identify their financial needs.
- Maximize profitability from the Gold base while countering competition from other providers.
- Acquire new to bank HNW clients.
- Achieve revenue goals, sales and portfolio growth targets across a range of products and services.
- Maintain a superior customer service experience for clients.
- Safeguard the bank from potential loss, AML fraud, and ensure ethical behavior at all times.
- Enhance market profile and awareness.
- Minimize customer attrition.
- Maintain proactive client contact.
- Use systems effectively for customer contact management, sales and service activity.
- Maintain high ethical standards as per Mashreq code of conduct.
- Ensure delivery of customer promise and practice brand values.
- Ensure clients are aware of all financial services offered by the bank.
- Mentor new hires and management trainees in customer management.
Experience & skills
- University Graduate, preferably an MBA (or equivalent).
- CISI certified â Level 3.
- Strong selling and investment/financial market knowledge.
- Strong interpersonal skills and cultural sensitivity.
- Team player with ability to coach juniors/new hires.
- Relationship management and networking skills.
- Extrovert/amiable personality.
- Minimum of 7â8 yearsâ experience in a similar role with a bank or financial services in the UAE.
- Excellent communication and negotiation skills.