Job description

The Service Designer role within Corporate Services and Financial Services at Al Futtaim Private Company LLC is responsible for designing and optimizing end-to-end customer experiences across Ultra High Net Worth banking, retail banking, and automotive financial services. The role focuses on translating customer needs into innovative service blueprints and ensuring seamless delivery across both digital and physical touchpoints. Responsibilities include creating detailed service blueprints and customer journey maps, prototyping and validating service concepts through structured testing and customer feedback, and supporting the continuous improvement of service design standards and processes. The role requires conducting qualitative and quantitative customer research to identify pain points, facilitating collaborative workshops with internal stakeholders to co-create solutions, and working closely with UX, UI, and product teams to ensure experience alignment across channels. The position operates within a diversified financial services environment, supporting customer-centric service innovation aligned with business value.