Job description

The Head Teller role at Emirates NBD in Abu Dhabi is a supervisory position responsible for overseeing teller operations within one of the UAE’s leading financial services institutions. Emirates NBD operates across the MENAT region and delivers a broad range of banking products and services including retail banking, corporate and institutional banking, Islamic banking, investment banking, private banking, asset management, global markets, treasury, and brokerage operations, with a strong focus on digital banking. In alignment with the UAE Government’s strategy to empower and develop UAE Nationals, this role is dedicated to Emirati talent. The Head Teller supervises and trains a team of tellers, validates all transactions originating from the teller team, and ensures compliance with technical requirements, procedural guidelines, internal controls, and delegated authority limits. The role includes responsibility for day-to-day cash reconciliation, vault management, transaction audits, and resolving routine transaction issues and escalated customer complaints. The Head Teller interfaces with internal and external parties, collaborates with branch management to implement operational procedures and enhance customer experience, ensures compliance with banking regulations and risk management practices, assists with branch opening and closing procedures, and prepares operational reports. The role also requires staying updated on regulatory changes and bank policies while participating in ongoing training and development programs.