Job description

The Manager, Performance and Effectiveness (IWPB UAE) at HSBC supports business performance evaluation and decision-making across HSBC's UAE & Middle East International Wealth and Premier Banking (IWPB) division. This includes performance analysis of countries, channels, products, and customer segments. The role involves preparing regular performance dashboards, sales reporting, and insights for the Head of IWPB Middle East and senior committees. The position manages data interpretation, market research, and customer insights to identify business risks and opportunities, ensures alignment with strategic goals, and supports various initiatives including Distribution Operating Plan (DOP), management review presentations, governance briefings, and ad hoc strategic projects. The manager also contributes to operational risk reassessments and compliance within a fast-paced, matrixed banking environment.