Emirates NBD
Business Development Officer – Indirect & Institutional Sales
- Permanent
- Dubai, United Arab Emirates
- Experience 2 - 5 yrs
Job expiry date: 13/12/2025
Job overview
Date posted
29/10/2025
Location
Dubai, United Arab Emirates
Salary
AED 15,000 - 20,000 per month
Compensation
Salary + Commission/Bonus
Experience
2 - 5 yrs
Seniority
Experienced
Qualification
Bachelors degree
Expiration date
13/12/2025
Job description
The Business Development Officer – Indirect & Institutional Sales at Emirates NBD is responsible for driving growth in retail banking products through third-party sales channels, including Direct Selling Agents (DSAs) and mortgage brokers. This role is central to expanding the market penetration of Emirates NBD’s retail portfolio — credit cards, personal loans, mortgages, and auto loans — across the UAE. The officer will serve as the key liaison between Emirates NBD and external channel partners, overseeing sales planning, support, marketing promotions, and product or policy communication. The position requires maintaining strong relationships with sales agencies and brokers, ensuring that sales targets are achieved through effective planning, capability development, and operational excellence. The role also involves training partners, improving the customer onboarding process, monitoring sales performance via MIS analytics, and ensuring compliance with fraud prevention and mis-selling standards. The officer is expected to foster productivity improvements through strategic engagement and ensure the bank’s reputation is upheld through high service quality. Success in this position requires strong knowledge of retail banking products, regional market insights, and the ability to align indirect sales efforts with Emirates NBD’s growth strategy.
Required skills
Key responsibilities
- Develop, nurture, and maintain strong relationships with third-party sales agencies and mortgage brokers to drive retail product sales.
- Achieve sales targets across Emirates NBD’s retail products, including credit cards, personal loans, mortgages, and auto loans.
- Serve as the primary liaison between Emirates NBD and channel partners for sales planning, marketing support, and product updates.
- Coordinate sales campaigns and marketing promotions to enhance partner engagement and customer acquisition.
- Provide training sessions and policy updates to channel partners to improve product knowledge and compliance awareness.
- Ensure customer application processing is accurate, timely, and aligned with bank policy and regulatory standards.
- Monitor and analyze sales performance through MIS and analytics to identify trends, opportunities, and areas for improvement.
- Enhance the new customer experience by ensuring efficient onboarding and addressing service issues promptly.
- Minimize cases of fraud and mis-selling through strict process controls and partner compliance monitoring.
- Promote sales productivity improvements through capability-building initiatives and feedback mechanisms.
- Work collaboratively with internal stakeholders to align indirect sales strategies with overall business objectives.
- Act as a representative of Emirates NBD in partner meetings, training sessions, and promotional events.
Experience & skills
- Graduate degree with a Diploma or Certificate in Sales, Business Development, or Banking.
- Experience in Sales, Business Development, Customer Service, or MIS within the financial services sector.
- Strong understanding of the UAE regional market and retail customer base.
- Comprehensive knowledge of retail banking products and services, including credit cards, personal loans, mortgages, and auto loans.
- Proficiency in MIS tools and analytical reporting for sales performance tracking.
- Demonstrated ability to manage third-party relationships, including DSAs and mortgage brokers.
- Familiarity with sales planning, marketing promotions, and customer onboarding processes.
- Strong verbal and written communication skills, with the ability to engage internal and external stakeholders effectively.
- Proactive problem-solving skills with the ability to identify issues and recommend actionable solutions.
- Leadership qualities, with the ability to mentor junior staff and support cross-functional collaboration.
