Job description

The Retail Supervisor West (Beauty/Retail) is responsible for overseeing people, standards, customer experience, financial and operational management of Sephora stores within the Jeddah area. This role involves leadership of store teams, translating area performance objectives into store-level sales and KPI targets, and driving execution of the SME Business Plan. The Retail Supervisor must ensure all stores meet pre-agreed sales and commercial KPIs including conversion, average basket size, and customer measures such as CRM recruitment and App sign ups. The role requires extensive experience in sales, customer service, and managing commercial KPIs. Responsibilities include monitoring store productivity, implementing Rotageek and back-office modelling to improve efficiency, and maintaining audit compliance above 85%. A key mandate includes leading a culture of customer obsession and instilling Sephora’s values in frontline teams. The role also covers merchandising management—ensuring Sephora’s merchandising concepts and standards are consistently executed—and stock and inventory oversight, including timely stock takes and shrinkage reduction. The supervisor must drive OMNI retailing initiatives, manage and coach Store Managers, recruit and develop talent, and execute people development plans in partnership with training and education. Familiarity with Microsoft Office, particularly PowerPoint and Excel, is required. Additional tools include the Sephora Card loyalty program and supporting the Sephora Collection. The Retail Supervisor is also responsible for maintaining the Happy App and Lovemeter scores above 80%, and enhancing employee satisfaction in alignment with company targets. Arabic and English fluency is mandatory, along with a valid driving license and proven ability to work independently and collaboratively across retail and HQ support teams.