Job description

The Account Executive – Services role at Cisco in Saudi Arabia focuses on driving the sale of Cisco Customer Experience Services portfolio across multiple accounts in the Kingdom of Saudi Arabia. The position operates in a hybrid model and is part of a high-performing, cross-functional team that includes technical specialists, marketing teams, and vertical industry experts working locally and globally. The role involves close collaboration with Cisco channel partners to accelerate growth, enhance customer success, and reinforce Cisco’s market leadership in ICT services. The Account Executive is responsible for developing and executing targeted service sales strategies to maximize revenue growth and customer value across assigned accounts. The role includes leading the adoption of new services, supporting service product launches, and implementing best practices with customer stakeholders to achieve business outcomes. The position requires building and maintaining a strong sales pipeline, accurately forecasting opportunities, and delivering business reporting to support decision-making. The Account Executive leads and publishes service responses for RFPs, bids, and new service opportunities to secure and expand business engagements. The role ensures customer support delivery aligns with Service Level Agreements (SLAs) and coordinates internal teams to maintain and improve customer satisfaction. The position requires experience in value-based ICT sales, managing Operation & Maintenance (O&M) contracts, and handling direct and indirect sales across diverse accounts. The role requires understanding of Saudi public sector procurement processes and buying cycles, particularly within ministries such as Defence, Health, and Education. The position emphasizes advisory and consulting-based services sales within a multinational environment, focusing on complex opportunity management, cross-functional collaboration, and customer relationship management in a fast-paced technology services environment.