EmSteel
Key Account Manager
- Permanent
- Dubai, United Arab Emirates
- Experience 5 - 10 yrs
Job expiry date: 18/05/2026
Job overview
Date posted
03/04/2026
Location
Dubai, United Arab Emirates
Salary
AED 20,000 - 30,000 per month
Compensation
Comprehensive package
Experience
5 - 10 yrs
Seniority
Manager
Qualification
Bachelors degree
Expiration date
18/05/2026
Job description
The Key Account Manager is responsible for managing and growing strategic customer accounts within the building materials sector, specifically focusing on cement, clinker, and block products. The role involves achieving sales targets, maintaining strong customer relationships, negotiating pricing agreements, and ensuring timely collections in line with company policies. The Key Account Manager collaborates closely with internal teams including logistics, production, finance, and customer service to ensure efficient delivery and high customer satisfaction. The position requires strong commercial acumen, industry knowledge, and the ability to identify growth opportunities. The role also involves providing market intelligence, managing credit risk, and ensuring compliance with company policies and safety standards. This position plays a critical role in driving business growth, expanding market share, and maintaining long-term partnerships with key customers across construction and industrial sectors.
Required skills
Key account management
Sales strategy
Price negotiation
Customer relationship management
Building materials knowledge
Cement and clinker sales
Market intelligence
Credit management
Revenue growth
Stakeholder management
Logistics coordination
Contract negotiation
Business development
Customer retention
Sales forecasting
Commercial strategy
Account planning
Cross-functional collaboration
Problem solving
Key responsibilities
- Manage and grow assigned key accounts including ready-mix companies, contractors, block factories, traders, and industrial customers. The Key Account Manager is responsible for building long-term relationships with strategic clients, understanding their business needs, and providing tailored solutions that support mutual growth. This responsibility involves regular client visits, performance reviews, and proactive engagement to maintain strong partnerships and customer satisfaction.
- Achieve sales volume, revenue, and margin targets for cement, clinker, and block products by implementing effective sales strategies and account plans. The Key Account Manager must analyze customer demand, forecast sales opportunities, and develop growth strategies to meet business objectives. This includes identifying new opportunities within existing accounts and expanding product offerings.
- Negotiate pricing, commercial terms, and contracts with key customers while ensuring alignment with approved pricing strategies and company policies. The Key Account Manager must balance profitability with competitive market positioning. Strong negotiation skills are required to manage pricing discussions, contract renewals, and commercial agreements.
- Coordinate with logistics, dispatch, production, and customer service teams to ensure timely product deliveries and efficient service execution. The Key Account Manager ensures that customer orders are processed accurately and delivered according to agreed timelines. This coordination helps maintain operational efficiency and customer satisfaction.
- Monitor credit limits, outstanding payments, and collection performance for assigned accounts. The Key Account Manager is responsible for ensuring timely payments and minimizing financial risks. This includes collaborating with finance teams, following up on overdue payments, and managing credit exposure.
- Provide market intelligence and competitor analysis to support commercial decision-making. The Key Account Manager gathers insights on pricing trends, customer demand, and competitor activities. This information supports strategic planning and helps improve market positioning.
- Ensure compliance with company policies, quality standards, and safety regulations during all customer interactions and sales activities. The Key Account Manager must adhere to internal guidelines and ensure that all commercial activities are conducted ethically and professionally.
- Identify new business opportunities and develop strategies to expand market share and customer base. The Key Account Manager must actively prospect for new customers, strengthen relationships with existing clients, and contribute to overall business growth.
Experience & skills
- Bachelor’s degree in Civil Engineering, Architectural Engineering, or any Engineering discipline is required. Candidates must demonstrate knowledge of construction materials and industry practices. This educational background ensures understanding of technical product specifications and customer requirements within the building materials industry.
- Minimum five to seven years of experience in the building materials industry including cement, clinker, and ready-mix products. Candidates must demonstrate strong knowledge of market dynamics, customer segments, and industry trends. Experience in construction-related industries is highly preferred.
- Three to five years of sales experience with proven track record of achieving revenue targets and managing key accounts. Candidates must demonstrate ability to develop sales strategies, negotiate contracts, and maintain long-term customer relationships.
- Strong negotiation and communication skills are required to manage commercial discussions and stakeholder relationships. Candidates must demonstrate the ability to influence decision-makers and handle complex negotiations effectively.
- Excellent analytical skills and business acumen to evaluate market opportunities and customer performance. Candidates must demonstrate the ability to analyze sales data, forecast demand, and develop strategic account plans.
- Ability to work collaboratively with cross-functional teams including logistics, finance, production, and customer service. Candidates must demonstrate teamwork, coordination, and stakeholder management capabilities.
- Fluency in English is required, and Arabic language skills are preferred. Candidates must demonstrate strong written and verbal communication abilities for effective customer engagement.
- Ability to work in dynamic environments, manage multiple accounts, and travel when required. Candidates must demonstrate flexibility, strong organizational skills, and commitment to achieving business objectives.