Job description

The Key Account Manager - Logistics at Careem in Dubai, United Arab Emirates operates within Careem Express, a logistics and last-mile delivery vertical that functions as a startup within the broader Careem Everything App ecosystem. Careem is building a super-app for the greater Middle East, enabling mobility, food and grocery ordering, payments, and logistics services across 70+ cities in 10 countries. The Key Account Manager is responsible for driving B2B logistics growth by acquiring new enterprise accounts across the UAE, managing relationships with Tier 1 clients, and expanding revenue from both new and existing customers in industries such as e-commerce, food, grocery, and other non-food verticals. The role requires end-to-end ownership of business development activities including prospecting, targeting, pitching, and contract negotiation through to go-live implementation. The position plays a critical role in building sustainable revenue streams, managing commercial negotiations, and ensuring achievement of monthly revenue targets while contributing directly to portfolio-level gross profit and overall P&L performance. The role requires close coordination with internal operations and logistics teams to ensure commercial feasibility of client proposals and alignment with operational execution capabilities. It also involves working with internal legal teams to finalize contracts and ensure smooth deal closure. The Key Account Manager is expected to act as the primary commercial interface for clients, maintaining strong relationships with Tier 1 enterprise accounts and continuously driving order growth, revenue expansion, and daily order volume improvement. The role operates in a high-performance startup environment focused on scalability, efficiency, and continuous growth, with strong emphasis on commercial discipline, operational detail orientation, and data-driven performance tracking across key logistics metrics including revenue growth, gross profit percentage, and order volume expansion.