Job description

HSBC seeks a Head of Institutional Services, MENA – Global Payment Solutions (GPS), responsible for managing the satisfaction and service delivery for a portfolio of financial institutions, non-bank financial institutions, and affiliates across the MENAT region. The role requires strategic leadership to drive GPS client services, retention of annual revenue, and business development across Treasury and Cash Management solutions. This senior leadership role serves as the final escalation point for client service issues, coordinates global service delivery across regions, monitors service levels, and ensures compliance with regulatory frameworks. The incumbent will interact with C-suite stakeholders, drive service excellence, and manage a high-performing team in a complex, fast-paced environment.