Job description

Kibsons is a fast-growing UAE-based e-commerce company specializing in grocery delivery, focusing on meeting the day-to-day grocery needs of consumers while maintaining a strong commitment to service excellence. The Director of Operations will be responsible for leading the Operations Department, driving company growth, optimizing operational processes, and ensuring customer satisfaction. The role requires strategic oversight of business operations, operational analytics, inventory management, supply chain coordination, vendor management, and team leadership. The position demands familiarity with performance metrics, operational KPIs, project management methodologies, financial planning, CRM tools, e-commerce platforms, and digital tools to enhance efficiency and customer experience. The role operates in a high-growth, innovative, entrepreneurial, and future-oriented environment, with accountability for business performance and execution of strategic initiatives.