Job description

The Lead – Digital Portfolio – NEOBiz at Mashreq Bank is responsible for managing a portfolio of digitally acquired business banking relationships under the NEOBiz platform. Reporting to the Senior Manager, Digital Portfolio – NEOBiz, this role focuses on achieving both financial and non-financial objectives by serving the non-borrowing needs of business customers and deepening existing relationships through up-selling, cross-selling, and customer engagement. The incumbent will oversee high-value NEOBiz customers, ensuring high service quality, customer satisfaction, and adherence to compliance standards such as KYC, AML, and due diligence. This position involves relationship management, revenue growth, and portfolio quality assurance while identifying opportunities to expand the bank’s market share within the SME and business banking segments. Responsibilities include maintaining customer documentation, conducting regular account reviews, and monitoring account conduct to ensure operational soundness and compliance. The role also requires active collaboration with internal stakeholders such as branches, SME central teams, compliance, and governance units to deliver seamless financial solutions and ensure customer retention. The incumbent must maintain a strong awareness of financial products including FX, trade finance, insurance, and investment offerings while aligning activities with the bank’s operational and risk management frameworks. The position demands proactive problem-solving for client issues, first-point complaint resolution, and adherence to internal policies, while mentoring team members and coordinating with management for sales and performance reporting. The ideal candidate demonstrates strong product knowledge, customer service orientation, analytical capability, and communication skills in a fast-paced banking environment.