Citi UAE
Head of Citigold Private Client and Citigold (UAE)
- Permanent
- Dubai, United Arab Emirates
- Experience 15 - 20 yrs
Job overview
Date posted
16/09/2025
Location
Dubai, United Arab Emirates
Salary
AED 40,000 - 50,000 per month
Compensation
Comprehensive package + relocation
Experience
15 - 20 yrs
Seniority
Director
Qualification
Bachelors degree
Expiration date
31/10/2025
Job description
Citigold Private Client (CPC) and Citigold (CG) are key segments within Citi's Wealth franchise, serving a growing client base in the UAE. The Head of CPC and CG will drive the growth and profitability of these segments, overseeing strategy execution, client engagement, financial performance, compliance, and people leadership. Reporting to the Head of Asia South Wealth, the role ensures alignment with global and regional objectives while maintaining a strong client-centric and digitally enabled service culture.
Required skills
wealth management
private banking
strategic planning
p&l management
risk management
regulatory compliance
digital banking
financial performance management
investment products
client acquisition
customer relationship management
business transformation
change management
cross sell strategies
leadership development
talent management
market analysis
financial services regulations
Key responsibilities
- Drive asset and liabilities growth actions to strengthen and meet all balance sheet targets
- Drive sustainable business growth, growing Net New Investment Assets, revenues, and profitability
- Oversee execution of Asia South Wealth strategic plan within UAE
- Communicate vision and strategy to motivate and engage staff
- Drive Wealth Advisor and Client Digital/Mobile strategies for CPC and CG
- Drive planning and execution of CPC and CG Technology Book of Work in UAE
- Set strategic direction for products, partners, business development, segments, and channels
- Grow portfolio through new client acquisition and cross-sell of appropriate products
- Build and deepen customer loyalty and satisfaction
- Continuously assess risk indicators and ensure strict compliance
- Recommend policy enhancements and foster openness in surfacing issues
- Exercise sound credit and business judgment to safeguard bank and customer interests
- Ensure compliance with policies, regulations, and guidelines
- Manage team on a no-surprise basis and minimize documentation outstanding
- Provide leadership and guidance to CPC/CG UAE Management Team
- Set goals for each sales channel and adapt to environmental changes
- Coordinate initiatives to close any gaps to plan
- Partner with other Citi functions to develop and execute CPC and CG business plan
- Represent CPC and CG internally and externally as appropriate
- Embed strong culture of ethics, compliance, and controls
- Lead Client Obsession initiatives to maintain top NPS ratings
- Plan and execute actions to ensure CPC and CG Key Priorities and Scorecard are delivered
- Drive digital servicing and acquisitions
- Ensure audit readiness and strong controls
- Manage organization structure and talent for business results
Experience & skills
- 15+ years of relevant strategic and operational work experience
- Proven track record as senior leader in business management, strategy, sales, financial performance, risk & controls
- Proven experience leading transformation and business trajectory change
- Extensive knowledge of consumer bank and wealth management products, services, and markets
- Understanding of competitive landscape for affluent and high-net-worth segments
- Strong decision-making ability to maximize results
- Ability to build internal relationships across stakeholders and geographies
- Proven leadership skills in matrixed environment
- Public presence with clients, local partners, and regulators
- Understanding of Citigroup’s policies (preferred)
- Understanding of compliance and regulations (preferred)
- Awareness of Citi people processes and policies (preferred)
- Bachelor’s degree in Finance, Business Administration, or related field required
- MBA preferred