Job description

The Manager - Operational Readiness ensures all operational aspects are primed for the successful launch and day-to-day service continuity of state-of-the-art entertainment venues and facilities at Qiddiya Investment Company. Operating from the City Command Unit (CCU), the role leads and coordinates shift-based operations, acts as the primary escalation point for incidents and disruptions, and drives timely decisions and rapid response while supervising CCU Operators and allocating tasks across operational streams. The manager conducts pre- and post-shift briefings for seamless handovers, monitors performance through dashboards and digital tools to identify service gaps, documents incidents, decisions and shift activity for traceability and continuous improvement, enforces safety processes, SOPs and service standards across providers, and coordinates in real time with field teams and other control centers to deliver a consistent guest experience. The role also supports cross-functional communication by relaying accurate information to stakeholders during active situations and requires proven operational strategy execution, strong project management, data-driven analysis, impactful staff training, and knowledge of local market and regulatory requirements in Saudi Arabia.