Job description

The Specialist Marketing Communications - Customer & Channels is responsible for developing impactful and compliant content across customer care, telesales, physical stores, and sensory brand touchpoints. This includes leveraging market research and geo-marketing insights to ensure personalized and effective communication strategies that enhance customer experience. The role involves coordination with agencies for copywriting and design services, budget management, and optimization of communications to drive digital self-service deflection. The specialist monitors customer sentiment, engages in cross-functional collaboration, manages vendors, and supports communications across internal clients and external partners to meet business objectives.