First Abu Dhabi Bank
Assistant Branch Manager - Personal Banking (Emirati)
- Permanent
- Sharjah, United Arab Emirates
- Experience 10 - 15 yrs
Job expiry date: 23/04/2026
Job overview
Date posted
09/03/2026
Location
Sharjah, United Arab Emirates
Salary
AED 20,000 - 30,000 per month
Compensation
Comprehensive package
Experience
10 - 15 yrs
Seniority
Senior & Lead
Qualification
Bachelors degree
Expiration date
23/04/2026
Job description
The Assistant Branch Manager - Personal Banking at First Abu Dhabi Bank in Sharjah is responsible for supporting the Branch Manager in achieving retail sales targets, managing and supervising Customer Service Officers (CSOs), and ensuring the efficient operation of the branch. The role encompasses coaching, mentoring, and guiding staff, implementing retail sales initiatives, actively selling and cross-selling asset and liability products to Classic and Advantage customers, ensuring adherence to KPIs, monitoring daily operations, authorizing financial and non-financial transactions, and maintaining audit, risk, legal, and policy compliance. The position also includes AML and compliance coordination, custody of safe deposit lockers and cash vaults, managing branch alarms, reviewing and signing reports, conducting surprise checks, attending internal trainings, and maintaining high levels of customer experience with NPS targets achieved, ensuring zero customer complaints.
Required skills
Key responsibilities
- Support Branch Manager in implementing retail sales change initiatives and achieving sales targets
- Actively sell and cross-sell asset and liability products to new and existing Classic and Advantage customers
- Supervise CSO performance by leading daily retail sales team meetings and monitoring daily operations
- Provide coaching, mentoring, and guidance to CSO staff, including addressing training needs in products, systems, and sales skills
- Assign tasks to staff to ensure completion of all work by day-end
- Authorize financial and non-financial transactions while ensuring proper control of unissued/undelivered credit cards, cheque books, debit cards, and PINs
- Ensure branch activities adhere to audit, risk, legal, and policy requirements
- Participate in or lead daily retail sales team meetings and review all required branch reports for audit records
- Conduct surprise checks at required intervals and ensure completion of mandatory trainings for staff
- Manage NPS targets by representing FAB values and ensuring high levels of customer experience with zero complaints
- Act as AML / Compliance Coordinator, custodian of safe deposit lockers and cash vaults, and oversee police alarm systems
Experience & skills
- Bachelor’s degree in any discipline
- 10 years of relevant experience in the banking sector, including at least 5 years in progressively responsible managerial roles within branch network functions
- Experience in retail banking operations and sales target management
- Strong leadership, coaching, and mentoring skills
- Knowledge of financial and non-financial transaction authorization processes
- Familiarity with risk, audit, compliance, and AML regulations
- Customer relationship management and NPS-focused experience
- Ability to manage staff allocation, training, and performance
- Operational oversight of branch facilities including safe deposit lockers, cash vault, and security systems