Job description

A known gap in Aldar's operating model, unclear accountability for post-go-live application support, is exactly what this Vice President - Application Managed Services & Delivery role exists to close. You own the run-side of the Group's application estate, covering availability, performance and support for enterprise and business applications across the Group and its subsidiaries, delivered primarily through outsourced IT Managed Services. Outsourced managed services get directed toward clear, measurable service outcomes, with defined scope, service levels and performance management. Systems administration for enterprise applications runs in coordination with platform and security teams. Onboarding and handover from Enterprise Solutions and platform teams into operations sit under your ownership, with operational readiness criteria enforced before any go-live. Service delivery gets managed against service levels across entities, backed by transparent reporting and major incident management with proper post-incident reviews. Shift-left thinking drives the role forward, with problem elimination, self-healing, monitoring and automation all working to reduce incident volumes over time. Managed services contracts, vendor performance and commercial discipline are handled directly, and the application services team gets built and led alongside outsourced delivery partners.