Transguard Group
Assistant Manager – Facilities Management Soft Services
- Permanent
- Dubai, United Arab Emirates
- Experience 5 - 10 yrs
Job expiry date: 15/04/2026
Job overview
Date posted
01/03/2026
Location
Dubai, United Arab Emirates
Salary
AED 20,000 - 30,000 per month
Compensation
Job description
The Assistant Manager – Facilities Management Soft Services is responsible for managing and supporting all division operations on a daily basis within the Total Facilities Management team in Dubai, ensuring that issues or conflicts are resolved satisfactorily to maintain the high service levels expected by client and customer groups. The role includes assisting in managing budgets and expenses related to cleaning operations, optimizing costs while maintaining high-quality standards, and monitoring and maintaining cleaning supplies and equipment inventory to ensure adequate stock availability at all times. The position requires handling and resolving customer complaints or concerns regarding cleanliness in a timely and professional manner, conducting regular facility inspections to assess cleanliness standards, identifying areas for improvement, and implementing corrective measures. The Assistant Manager supports the Account Manager in planning and organizing daily cleaning schedules, ensuring optimal coverage and efficient allocation of resources, supervising and training cleaning staff, providing performance feedback, and ensuring adherence to cleaning procedures, cleaning protocols, and industry regulations. The role ensures all PPM and SR are closed as per target closing time and completed, collaborates on developing and implementing best practices, and maintains records and documentation including attendance, performance evaluations, and incident reports. Compliance with health and safety regulations and promotion of a safe working environment are mandatory. Responsibilities also include preparation of monthly staff meetings and conducting daily/weekly briefings with Managers, team Coordinators, and Senior Supervisors. The position demands knowledge of heavy-duty cleaning machines, cleaning chemicals, cleaning procedures and methods, proven project management skills, proven experience leading continuous improvement, and strong understanding of projects commercials and contract awareness within facility management and mall management environments.
Required skills
Key responsibilities
- Manage and support all division operations on a daily basis within the Total Facilities Management framework, ensuring smooth execution of cleaning operations, maintaining high service levels expected by client and customer groups, and resolving operational issues or conflicts promptly and satisfactorily to protect service quality and contractual standards.
- Assist in managing budgets and expenses related to cleaning operations by optimizing costs while maintaining high-quality standards, monitoring financial performance against allocated budgets, and ensuring cost-effective utilization of manpower, cleaning chemicals, heavy-duty cleaning machines, and other operational resources.
- Monitor and maintain cleaning supplies and equipment inventory, ensuring adequate stock levels at all times, overseeing proper usage of cleaning chemicals and heavy-duty cleaning machines, and coordinating replenishment to prevent operational disruptions across the facility.
- Handle and resolve customer complaints or concerns regarding cleanliness in a timely and professional manner, conduct regular inspections of the facility to assess cleanliness standards, identify areas for improvement, implement corrective measures, and ensure alignment with cleaning procedures, cleaning protocols, and industry regulations.
- Assist the Account Manager in planning and organizing daily cleaning schedules, ensuring optimal coverage and efficient allocation of resources, coordinating with Managers, team Coordinators, and Senior Supervisors, and aligning manpower deployment with operational demands in a mall management and facility management environment.
- Supervise and train cleaning staff by providing structured guidance, operational support, and performance feedback, ensuring adherence to cleaning procedures and methods, compliance with health and safety regulations, and consistent achievement of defined service standards and target closing times for PPM and SR.
- Ensure all PPM and SR are closed as per target closing time and completed, maintain accurate records and documentation related to cleaning activities including attendance, performance evaluations, and incident reports, and prepare monthly staff meetings along with daily/weekly briefings to review operational performance and improvement initiatives.
- Collaborate with the Account Manager to develop and implement cleaning procedures and best practices, promote continuous improvement initiatives, ensure compliance with industry regulations and company policies, maintain contract awareness and projects commercials understanding, and stay updated on industry trends, new cleaning techniques, and emerging technologies to enhance cleaning efficiency and effectiveness.
Experience & skills
- Demonstrate a minimum of 7+ years of experience in Facility management in a managerial position, evidencing strong operational oversight of cleaning operations, division support functions, and service delivery within a structured Total Facilities Management environment.
- Demonstrate a minimum of 2+ years of experience in Mall management in a managerial position, reflecting direct exposure to high-footfall commercial environments, customer-facing service standards, and complex cleaning schedules aligned with retail operational demands.
- Hold a Bachelor’s degree or equivalent degree in facilities management, supported by a BICSc training certificate, confirming formal academic and professional grounding in cleaning procedures, cleaning methods, and facilities management standards.
- Exhibit good knowledge of heavy-duty cleaning machines and cleaning chemicals, including practical understanding of equipment usage, chemical application standards, and safety considerations aligned with health and safety regulations.
- Possess good knowledge of cleaning procedures and methods, including implementation of cleaning protocols, adherence to industry regulations, and maintenance of cleanliness standards through inspections, corrective measures, and performance evaluations.
- Demonstrate proven project management skills, including the ability to plan, organize, and execute operational initiatives, manage PPM and SR within target closing times, and coordinate resources effectively across multiple operational priorities.
- Show proven experience leading continuous improvement initiatives by identifying operational gaps, implementing best practices, optimizing cleaning operations, and enhancing service delivery efficiency while maintaining compliance with company policies.
- Maintain strong understanding of projects commercials and contract awareness, ensuring financial prudence, adherence to contractual obligations, alignment with budget management objectives, and consistent delivery of agreed service levels within the facility management and mall management context.