Key responsibilities

• Manage EMC training managers and extended training teams across markets to ensure consistency and quality of training implementation
• Own and manage the EMC training calendar and ensure timely implementation of programs per EM & Global SA guidelines
• Revise and adapt global training materials to meet local requirements while maintaining learning objectives
• Oversee quality assurance of multi-language translation of training materials when required
• Ensure retail teams possess the skills and functional knowledge to provide premium customer service and drive business KPIs
• Support franchise and wholesale training operations across key accounts and seasonal product learning
• Provide feedback and consultancy on program content and execution to EM & Global SA
• Lead and manage local training initiatives as agreed with DTC Lead
• Leverage technology and modern training tools to champion innovation in training
• Manage and optimize training budgets across EMC markets
• Monitor and share best practices across EMC and with EM & Global SA to encourage continuous improvement
• Support individual and team development through upskilling initiatives and learning communities
• Collaborate with HRBP for launch and execution of key retail HR initiatives
• Manage communication and collaboration with cross-functional stakeholders and leadership
• Conduct market visits to support implementation and observe retail behavior