Adobe MENA
Senior Technical Account Manager
- Permanent
- Riyadh, Saudi Arabia
- Experience 5 - 10 yrs
Job expiry date: 05/03/2026
Job overview
Date posted
20/01/2026
Location
Riyadh, Saudi Arabia
Salary
SAR 30,000 - 40,000 per month
Compensation
Comprehensive package
Experience
5 - 10 yrs
Seniority
Senior Manager
Qualification
Bachelors degree
Expiration date
05/03/2026
Job description
The Senior Technical Account Manager – Adobe Experience Cloud (Middle East) is responsible for driving the adoption, optimization, and technical performance of Adobe solutions for enterprise customers across the Middle East. Acting as a trusted advisor, the role entails engaging with developers, directors, and VP-level executives to translate business needs into operational and technical plans, delivering measurable business impact through Adobe Experience Cloud solutions. The TAM leads the management of complex customer environments, oversees upgrades and change implementations, supervises critical technical issues, and provides proactive recommendations for upcoming releases. The position requires strong customer-facing engagement, technical problem-solving, and strategic planning capabilities, spanning SaaS, marketing technology, and consultative services.
Required skills
Key responsibilities
- Serve as central point of contact for customers ensuring high levels of satisfaction
- Maintain regular communication with external and internal teams, managing expectations
- Engage with Director and VP-Level executives to translate business needs into technical and operational plans
- Coordinate and drive efforts to optimize product performance and customer adoption
- Lead and guide customers through complex environment changes and upgrades
- Supervise management of technical critical issues and customer concerns
- Share proactive notifications and recommendations of upcoming releases and possible impact
- Lead customer check-ins and participate in quarterly business reviews
- Deliver proactive status updates, deliverables, and guidelines
- Continually develop both technical and soft skills individually
Experience & skills
- Bachelor’s Degree in related technical field or equivalent experience
- At least ten years of full-time experience in consultative, development, customer support, or related role in marketing technology
- Strong written and verbal communication skills in English; Arabic advantageous
- Proven presentation skills and experience organizing and leading high-profile customer calls and meetings
- Demonstrable ability to adapt to new technologies and learn quickly
- Customer-facing experience in enterprise projects with expertise in Java, SQL, Javascript, AngularJS, JQuery, CSS, REST, XML, web-server technologies
- Competency in Analytical Problem Solving, Building Customer/Partner Relationships, Confidence, Cross-Functional Collaboration, Impact and Influence, Interpersonal Awareness, Project Management, Strategic Insight, Product & Technology Expertise, Value Selling
- Experience and familiarity with Adobe solutions including Analytics, Audience Manager, Campaign, Commerce, Experience Manager, Experience Platform, Marketo, Target, Workfront