Fairmont Hotels Middle East
Fairmont Gold & Residence Manager – Fairmont The Red Sea
- Permanent
- Tabuk, Saudi Arabia
- Experience 5 - 10 yrs
Job expiry date: 21/05/2026
Job overview
Date posted
06/04/2026
Location
Tabuk, Saudi Arabia
Salary
SAR 15,000 - 20,000 per month
Compensation
Comprehensive package
Experience
5 - 10 yrs
Seniority
Manager
Qualification
Bachelors degree
Expiration date
21/05/2026
Job description
The Fairmont Gold & Residence Manager at Fairmont The Red Sea is responsible for overseeing luxury residential and VIP guest operations, ensuring world-class service delivery and operational excellence. This leadership role manages team performance, guest relations, budgeting, and service innovation while delivering personalized experiences for residence owners and long-stay guests. The position also collaborates with multiple hotel departments to maintain premium service standards and enhance guest satisfaction.
Required skills
Luxury Hospitality Operations Management
Guest Relations & VIP Client Management
Team Leadership & Staff Development
Budgeting & Financial Management
Operational Strategy & Service Standards
Performance Metrics & KPI Monitoring
Cross-Department Coordination
Event Planning & Guest Experience Programming
Property Management Systems (PMS)
Problem Solving & Decision Making
Cost Control & Resource Optimization
High-Net-Worth Client Service
Training & Coaching Teams
Compliance & Safety Regulations
Key responsibilities
- Oversee the daily operations of Fairmont Gold & Residences, ensuring seamless luxury service delivery and operational excellence
- Lead, mentor, and supervise hospitality staff while fostering a culture of accountability and high performance
- Manage guest and residence owner relationships, addressing inquiries and resolving concerns professionally
- Develop and implement operational procedures and service standards to enhance efficiency and guest experience
- Monitor performance metrics including guest satisfaction, operational efficiency, and financial performance
- Manage departmental budgets, control costs, and optimize resources to achieve financial targets
- Coordinate with Rooms Division, Concierge, Butler Service, and other departments for seamless guest experiences
- Ensure compliance with company policies, health and safety regulations, and local Saudi Arabian requirements
- Conduct training and development programs to maintain high-quality service standards
- Implement personalized services and lifestyle programs for residence owners and long-stay guests
- Oversee event coordination and customized guest programming
- Drive continuous improvement initiatives to enhance luxury hospitality standards
Experience & skills
- Minimum 5 years of management experience in luxury hospitality operations
- At least 3 years managing exclusive lounges, clubs, or residence facilities
- Proven experience leading high-performing teams in upscale hospitality environments
- Strong expertise in guest relations, particularly with high-net-worth clientele
- Operational and financial management experience including budget control
- Excellent communication and interpersonal skills in English (multilingual preferred)
- Experience using property management systems (PMS) and hospitality technologies
- Strong organizational and time management skills
- Ability to manage multiple priorities and solve operational challenges
- Experience in event coordination and personalized guest programming
- Knowledge of luxury hospitality standards and best practices
- Familiarity with Saudi Arabian hospitality regulations is advantageous