Job description

The Enterprise Services Senior Manager role at ENOC in Dubai is responsible for overseeing the management, maintenance, governance, integration, development, assurance, and support of all enterprise solutions across the organization, including both in-house and third-party applications. The role ensures that all application development, integration, quality assurance, and support activities comply with ENOC standards, policies, and IT governance frameworks. The position leads the full application development lifecycle, including functional and technical specification review and approval, capacity planning for development teams, and enforcement of PMO and IT service management standards. The role oversees enterprise application integration across the application landscape and ensures proper governance of third-party solutions and platforms. The Enterprise Services Senior Manager leads software quality assurance processes, including validation and approval of test cases and test plans, ensuring system reliability and operational readiness. The role also manages post-go-live application support and ensures adherence to SLAs and IT service management standards. The position requires availability 24x7 to respond to critical incidents and support IT emergency response teams on-site when required. The role is responsible for identifying innovative technologies and emerging solutions to improve enterprise service performance and reliability. In addition, the position oversees financial management of enterprise applications, including budgeting, cost control, total cost of ownership (TCO), and return on investment (ROI) analysis. The role also includes workforce planning, talent management, KPI tracking, and performance management for application teams, ensuring continuous development of technical and operational capabilities. The position requires strong stakeholder management across internal and external parties and supports strategic decision-making through timely reporting and data-driven insights.