OpenText
Lead Client Success Manager, Premium Services
- Permanent
- Riyadh, Saudi Arabia
- Experience 2 - 5 yrs
Job expiry date: 19/11/2026
Job overview
Date posted
05/10/2026
Location
Riyadh, Saudi Arabia
Salary
SAR 20,000 - 30,000 per month
Compensation
Comprehensive package
Experience
2 - 5 yrs
Seniority
Senior Manager
Qualification
Bachelors degree
Expiration date
19/11/2026
Job description
Existing OpenText clients in Saudi Arabia often have room to get more from Premium Services, and this Lead Client Success Manager finds that room and turns it into renewal-led growth. Sales and Renewals teams are close partners in spotting expansion signals, client pain points and service attach opportunities. Qualified pipeline comes from positioning the Premium portfolio around adoption, operational resilience and client success. Renewals of existing Premium contracts need support with value articulation, stakeholder alignment and commercial readiness. Risks, adoption gaps and service needs that might affect renewals are flagged early to account teams. Business cases and client discussions show the measurable value of Premium Services. Acting as the bridge between Sales, Client Management, Renewals and Premium Services, you keep pipeline and renewal priorities visible. Candidates need proven experience in client success, account management, renewals, business development or services sales within enterprise software, strong knowledge of renewal motions and value-based selling, and fluent Arabic with a solid grasp of the local market.
Required skills
Key responsibilities
- Identify new Premium Services opportunities within existing OpenText clients with a focus on renewal-led growth
- Partner with Sales and Renewals to detect expansion signals, pain points and service attach opportunities
- Create qualified pipeline by positioning the Premium portfolio as a driver of adoption and resilience
- Support account planning and renewal strategy where Premium Services strengthen client outcomes
- Translate client challenges into clear service propositions aligned to business priorities
- Position Premium Services to existing clients in a consultative, outcome-focused way
- Assist renewals of existing Premium contracts through value articulation and stakeholder alignment
- Flag risks, adoption gaps and service needs that could affect renewal outcomes
- Shape offers and client messaging with Premium Services, Support, Sales and Renewals teams
- Contribute to business cases that demonstrate the measurable value of Premium Services
- Bridge Sales, Client Management, Renewals and Premium Services so opportunities progress early
- Enable account teams with messaging, qualification support and client insight
- Maintain visibility of Premium pipeline, renewal priorities and client engagement status
- Standardise a repeatable approach to Premium Services opportunity creation
Experience & skills
- Bring proven experience in client success, account management, renewals, business development or services sales in enterprise software or technology
- Understand renewal motions, client lifecycle management and value-based selling
- Qualify opportunities and position service offerings in a commercially compelling way
- Work confidently with Sales, Renewals, Support and Services stakeholders in a matrixed organisation
- Communicate, influence and manage stakeholders across client and internal audiences
- Apply commercial discipline and pipeline awareness from discovery through renewal or expansion
- Take a consultative, client-first approach focused on adoption, retention and expansion
- Speak Arabic fluently
- Know the local market, client environment and business culture in the region