Tabby
Chargeback Executive
- Permanent
- Dubai, United Arab Emirates
- Experience 2 - 5 yrs
Job overview
Date posted
23/04/2025
Location
Dubai, United Arab Emirates
Compensation
Experience
2 - 5 yrs
Seniority
Experienced
Qualification
Bachelors degree
Expiration date
07/06/2025
Job description
The Chargeback Executive at Tabby is responsible for managing the full lifecycle of chargeback disputes. This includes investigating contested transactions, ensuring timely and compliant documentation, and working with both internal teams and external partners like merchants and acquirers. The role requires a solid understanding of payment systems, chargeback regulations, and fraud mitigation practices. This position plays a critical role in reducing financial losses and maintaining operational compliance with card schemes such as Visa, Mastercard, Amex, and MADA.
Required skills
chargeback management
dispute resolution
payment processing
Visa regulations
Mastercard regulations
fraud prevention
risk management
transaction analysis
acquirer communication
chargeback documentation
compliance monitoring
Excel
Amex chargeback rules
MADA dispute handling
chargeback reporting
pre arbitration handling
dispute tracking systems
financial investigation
merchant coordination
Key responsibilities
- Research and investigate disputed credit card transactions.
- Correspond with merchants, acquirers, and card schemes.
- Develop and maintain chargeback processes and procedures.
- Monitor and review chargeback disputes to ensure accuracy and compliance.
- Ensure compliance with relevant payment card regulations.
- Submit all chargeback, pre-compliance, and pre-arbitration documentation to acquirers within mandated timeframes.
- Monitor excessive chargebacks monthly in accordance with Visa and Mastercard regulations.
Experience & skills
- Bachelor’s degree in Finance, Business Administration, or a related field (or equivalent experience).
- At least 2-3 years of experience in dispute handling or chargeback operations.
- Strong knowledge of chargeback regulations and dispute resolution processes.
- Understanding of card scheme rules for Visa, Mastercard, Amex, and MADA.
- Working knowledge of dispute and transaction analysis and reporting.
- Proficiency in Microsoft Excel and risk management tools.
- Ability to work independently in a fast-paced environment.
- Strong analytical, problem-solving, and negotiation skills.
- Excellent communication skills to engage internal and external stakeholders.