The Cigna Group
SME Team Manager
- Permanent
- Dubai, United Arab Emirates
- Experience 5 - 10 yrs
Report job as expired
Job expiry date: 28/08/2025
Job overview
Date posted
14/07/2025
Location
Dubai, United Arab Emirates
Salary
AED 20,000 - 30,000 per month
Experience
5 - 10 yrs
Seniority
Manager
Qualification
Bachelors degree
Expiration date
28/08/2025
Job description
Cigna Insurance Middle East is looking to appoint a team manager who will be responsible for leading the SME underwriting function for Middle East (excluding KSA). The focus of this role will be management of SME underwriting team, processes and renewal strategies. The successful candidate will work closely with the broader Underwriting team, as well as with the Sales and Client Management, Product and Actuarial functions.
Required skills
underwriting workflow
risk assessment
renewal strategy
portfolio monitoring
pricing models
data analytics
MS Excel
R
SQL
Alteryx
stakeholder management
compliance management
Key responsibilities
- Lead, mentor, and manage a team of SME underwriters, ensuring high performance and professional development.
- Foster a collaborative and supportive team environment.
- Set clear performance objectives and conduct regular performance reviews.
- Encourage an environment of continuous improvement, incorporating peer-to-peer coaching and training.
- Oversee the underwriting process for SME clients, ensuring adherence to company guidelines and risk appetite.
- Review and approve complex underwriting cases and provide guidance on risk assessment.
- Liaison with the SME sales team and client managers on strategy and market experience.
- Ensure timely and accurate processing of underwriting decisions.
- Guide the development and implementation of the SME renewal strategy.
- Monitor the performance of the MEA portfolio, identifying trend and areas of risk and opportunity.
- Contribute to discussions on rating structure proactively and during rate reviews.
- Collaborate with actuarial on identifying new rating factors and improving the sophistication of regional book rates.
- Build and maintain strong relationships with key stakeholders, including sales, client managers and brokers.
- Act as a point of escalation for complex underwriting issues and concerns.
- Ensure compliance with regulatory requirements and company policies.
- Identify and mitigate underwriting risks through effective risk management practices.
- Stay updated on industry developments and regulatory changes.
Experience & skills
- Excellent knowledge of the end-to-end underwriting workflow
- A clear understanding of the MEA health insurance market
- Previous people management skills would be an advantage
- Expertise in MS Excel
- Experience with any data analytics software (R, SQL, Alteryx or equivalent) would be an advantage
- The ability to manage a wide range of stakeholders with different perspectives
- The ability to encourage and inspire an environment of continuous improvement
- Excellent written and verbal communication skills
- The ability to manage stakeholder expectations and deliver under pressure
