Job description

The Senior Specialist Sales Advisory Liabilities - SME Onboarding is responsible for managing the end-to-end process of digitally initiated NEOBIZ and BCA applications, ensuring all client applications meet Mashreq Bank’s risk, compliance, and operational standards. This includes pre-screening applications on the Web Portal, managing workflows through BAW, minimizing turnaround time (TAT), and maximizing straight-through processing (STP) rates. The role requires active communication with clients to ensure submission of mandatory documents and responses to governance or compliance queries, while maintaining high standards of AML, sanctions, and operational risk compliance. The specialist must also ensure accurate and timely updates on CRM systems and serve as a subject matter expert for onboarding processes and bank control policies to optimize client experience.