Job description

The Technology Architect – iScala (Epicor) role at Infosys is a senior technology leadership position based in Sharjah, UAE, within the Delivery domain and Oracle business unit. The role focuses on providing end-to-end solution architecture and technical expertise for iScala ERP, supporting customer issues, requirements, development, testing, and deployment activities. The Technology Architect plays a pivotal role in problem definition, solution discovery, and guiding delivery teams on project processes and deliverables across multiple countries. The position involves managing functional and technical customizations, handling incidents and service requests within defined support SLAs, ensuring round-the-clock application availability, and collaborating closely with business stakeholders to support tasks and improve business processes. The role also requires working with third-party internal and external teams for system bugs, integrations, and infrastructure-related issues, while providing technical coverage for new developments beyond standard support models, including small and large projects. In addition, the Technology Architect leads and trains team members, contributes to value-adding ERP solutions, and supports Infosys’ mission of enabling global clients through next-generation digital services, ERP platforms, AI-powered enterprise transformation, and continuous innovation.