
Infosys MENA
Technology Architect – iScala (Epicor)
- Permanent
- Sharjah, United Arab Emirates
- Experience 15 - 20 yrs
Job expiry date: 06/03/2026
Job overview
Date posted
20/01/2026
Location
Sharjah, United Arab Emirates
Salary
AED 30,000 - 40,000 per month
Compensation
Comprehensive package
Experience
15 - 20 yrs
Seniority
Senior & Lead
Qualification
Bachelors degree
Expiration date
06/03/2026
Job description
The Technology Architect – iScala (Epicor) role at Infosys is a senior technology leadership position based in Sharjah, UAE, within the Delivery domain and Oracle business unit. The role focuses on providing end-to-end solution architecture and technical expertise for iScala ERP, supporting customer issues, requirements, development, testing, and deployment activities. The Technology Architect plays a pivotal role in problem definition, solution discovery, and guiding delivery teams on project processes and deliverables across multiple countries. The position involves managing functional and technical customizations, handling incidents and service requests within defined support SLAs, ensuring round-the-clock application availability, and collaborating closely with business stakeholders to support tasks and improve business processes. The role also requires working with third-party internal and external teams for system bugs, integrations, and infrastructure-related issues, while providing technical coverage for new developments beyond standard support models, including small and large projects. In addition, the Technology Architect leads and trains team members, contributes to value-adding ERP solutions, and supports Infosys’ mission of enabling global clients through next-generation digital services, ERP platforms, AI-powered enterprise transformation, and continuous innovation.
Required skills
Key responsibilities
- Provide solution architecture, development, testing, and deployment support for iScala ERP customer issues and requirements
- Manage incidents and service requests within daily support SLAs
- Manage functional and technical customizations across different countries
- Provide technical coverage for new developments outside the supporting model, including small and large projects
- Work closely with vendors and third-party internal and external teams to resolve system bugs and infrastructure-related issues
- Deliver technical solutions for business issues related to iScala ERP
- Perform database administration and performance tuning activities
- Ensure application availability on a round-the-clock basis
- Lead, mentor, and train other team members
- Collaborate with business stakeholders to support operational tasks and improve business processes
Experience & skills
- Possess overall 15+ years of professional experience
- Demonstrate experience with Epicor Service Connect, Crystal Reports, SQL Server, MS Reports, and Expense Reports
- Have experience working on ERP integrations and knowledge of ServiceMax
- Bring server administration and support experience
- Demonstrate ability to communicate effectively with different levels of stakeholders
- Possess project management experience
- Have VBA experience as a preferred qualification
- Demonstrate knowledge of other ERP systems as a preferred qualification