First Abu Dhabi Bank
Account Manager - Third Party Sales Channels
- Permanent
- Abu Dhabi, United Arab Emirates
- Experience 5 - 10 yrs
- Urgent
Report job as expired
Job expiry date: 03/08/2025
Job overview
Date posted
19/06/2025
Location
Abu Dhabi, United Arab Emirates
Salary
AED 15,000 - 20,000 per month
Experience
5 - 10 yrs
Seniority
Manager
Qualification
Bachelors degree
Expiration date
03/08/2025
Job description
The Account Manager - Third Party Sales Channels at First Abu Dhabi Bank (FAB) is responsible for driving the growth of retail banking products, specifically personal loans and credit cards, through third-party sales teams in Dubai. The role entails managing and mentoring Relationship Managers (RMs), maintaining compliance with regulatory and organizational policies, ensuring sales targets are achieved, and delivering excellent customer service. The position requires regular performance monitoring, coaching, operational oversight, and cross-functional collaboration with departments such as Credit, Product, and Contact Centre. The ideal candidate brings solid product knowledge, strong leadership capabilities, and market awareness to optimize the effectiveness of channel partner networks.
Required skills
Key responsibilities
- Conduct regular team meetings and one-on-ones with Relationship Managers to review sales progress and individual development plans
- Oversee performance of multiple channel partners selling loans and cards; set targets and monitor progress
- Identify performance gaps and implement corrective actions to optimize loan and card sales
- Review sales reports and analytics to identify trends and areas for improvement
- Lead and coach a team of Relationship Managers to enhance performance, skills, and product knowledge
- Foster collaboration and accountability among RMs managing channel partners
- Ensure adherence to FAB policies, standards, and regulatory requirements
- Train teams on products, policies, services, and sales techniques
- Collaborate with Credit, Product, Policy, and Contact Centre to align strategies and improve performance
- Resolve disputes and service-related issues to enable and maximize team productivity
- Report performance insights, risks, and opportunities to senior management
- Set clear goals, provide regular feedback, and create a result-driven culture
- Handle conflict resolution and team motivation effectively
- Ensure all work aligns with SOP guidelines and recommend improvements as needed
- Deliver high-quality customer service through channel partners
- Resolve customer complaints professionally and on time
- Work with partners to improve overall customer experience and satisfaction
Experience & skills
- Bachelorās Degree in Business Administration, Finance, Banking or a related field
- At least 5 years of experience in consumer banking with managerial responsibilities
- Strong product knowledge of personal loans and credit cards
- Excellent communication and leadership skills
- Understanding of banking trends and local market dynamics
- Experience in managing third-party or channel partner sales
- Knowledge of regulatory compliance in banking
- Analytical skills to assess performance data and drive improvements
- Ability to coach and mentor sales teams
- Familiarity with banking SOPs, customer satisfaction protocols, and escalation handling
