Kings College Hospital London
Pharmacy Insurance Coordinator
- Permanent
- Dubai, United Arab Emirates
- Experience 2 - 5 yrs
Job expiry date: 19/04/2026
Job overview
Date posted
05/03/2026
Location
Dubai, United Arab Emirates
Salary
AED 15,000 - 20,000 per month
Compensation
Salary only
Experience
2 - 5 yrs
Seniority
Experienced
Qualification
Bachelors degree
Expiration date
19/04/2026
Job description
The Pharmacy Insurance Coordinator is responsible for managing insurance-related processes within a hospital pharmacy setting in Dubai. The role ensures accurate submission, monitoring, reconciliation, and follow-up of medical insurance claims in compliance with Joint Commission International (JCI) and Dubai Health Authority (DHA) standards. The position involves handling electronic claims (E-Claims), managing prior authorizations for outpatient and inpatient services, analyzing rejections, processing resubmissions, and coordinating closely with Revenue Cycle Management (RCM), Finance, Nursing, Physicians, and Patient Relations teams. The coordinator ensures that all billing data is accurately captured in hospital systems, minimizes claim rejections, and maintains strict confidentiality of patient and organizational information. The role requires strong knowledge of insurance protocols, hospital billing processes, regulatory compliance, and effective communication within a multidisciplinary healthcare environment.
Required skills
Key responsibilities
- Ensure compliance with JCI and DHA standards while working under the supervision of the immediate manager
- Submit accurate electronic insurance claims and perform pre-submission E-Claims analysis
- Monitor daily pending insurance approvals and follow up on prior electronic authorizations for outpatient and inpatient services
- Perform electronic reconciliation of paid and outstanding claims in coordination with RCM and Finance teams
- Coordinate with Patient Relations, Nursing, Physicians, and Finance to ensure adherence to insurance formalities and minimize claim objections
- Analyze claim rejections, respond to insurance queries, and process claim resubmissions to reduce denial rates
- Ensure accurate capture of invoices and claims within the pharmacy or hospital billing system
- Identify and resolve billing and insurance-related issues, escalating when necessary
- Maintain strict confidentiality of patient and organizational information
- Support departmental objectives and comply with all organizational policies and legal requirements
Experience & skills
- Bachelor’s Degree in Pharmacy, Nursing, or related medical field preferred
- Minimum 2 years of experience in a similar role within a healthcare organization, preferably in patient billing and pre-authorization in hospital or day care settings
- Strong knowledge of medical insurance policies, claims submission, and authorization processes
- Understanding of Revenue Cycle Management (RCM) processes
- Familiarity with DHA regulations and JCI standards
- Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook)
- Strong problem-solving and analytical skills with the ability to manage claim rejections effectively
- Excellent verbal and written communication skills for multidisciplinary collaboration
- Ability to handle sensitive information with high confidentiality and professionalism
- Ability to manage multiple tasks efficiently in a fast-paced healthcare environment