Mashreq
Vice President – Onboarding & Servicing, Retail Banking Operations, CCAM Operations Group
- Permanent
- Dubai, United Arab Emirates
- Experience 10 - 15 yrs
- Urgent
Job expiry date: 07/03/2026
Job overview
Date posted
21/01/2026
Location
Dubai, United Arab Emirates
Salary
AED 60,000 - 100,000 per month
Compensation
Comprehensive package
Experience
10 - 15 yrs
Seniority
VP/Executive
Qualification
Bachelors degree
Expiration date
07/03/2026
Job description
The Vice President – Onboarding & Servicing within the Retail Banking Operations (CCAM Operations Group) oversees the strategic direction and operational management of account onboarding, servicing, ATM networks, and cash management functions. The role involves developing and implementing strategies to ensure efficient, secure, and compliant account services, ATM operations, and cash handling processes. Responsibilities include leading teams, fostering a high-performance culture, building and maintaining client and stakeholder relationships, identifying and implementing process improvements, adopting new technologies, managing budgeting, forecasting, and financial performance, and ensuring robust risk management practices are in place. The position requires deep understanding of banking operations, digital onboarding systems, ATM software, cash management tools, regulatory requirements, operational frameworks, and data-driven decision-making to optimize service delivery, efficiency, and customer satisfaction.
Required skills
Key responsibilities
- Develop and implement strategies for account services, ATM operations, and cash management aligned with organizational objectives.
- Manage day-to-day operations to ensure efficient, secure, and compliant delivery of account onboarding, servicing, ATM, and cash management functions.
- Build and maintain strong relationships with key clients, stakeholders, vendors, and internal departments.
- Lead, mentor, and develop a high-performing team, providing training, support, and career development opportunities.
- Identify opportunities for process improvements and implement new technologies to enhance operational efficiency and service delivery.
- Oversee budgeting, forecasting, and financial performance of account services, ATM operations, and cash management departments.
- Ensure robust risk management practices are in place to mitigate potential threats and ensure regulatory compliance.
- Monitor operational performance, customer satisfaction, and regulatory adherence, taking corrective actions as needed.
- Drive adoption of advanced ATM features, digital account servicing tools, and innovative operational solutions.
- Coordinate with IT, compliance, risk management, and other internal teams to ensure seamless technology integration and process execution.
Experience & skills
- 10+ years of experience in banking or financial services, with focus on account management, ATM operations, and cash management.
- Proficiency in banking technologies, including digital onboarding systems, ATM software, and cash management tools.
- Demonstrated ability to lead teams and manage strategic initiatives within a banking environment.
- Strong knowledge of banking operations, account management, ATM networks, and cash management processes.
- Skills in process optimization, service delivery improvement, and resource management.
- Experience in project management, particularly technology integration and operational improvement projects.
- Ability to develop and execute long-term strategies aligned with organizational goals.
- Proficiency in budgeting, financial planning, and cost management.
- Strong verbal and written communication skills for stakeholder engagement, reporting, and leadership.