Job description

The Sprinklr Developer role is responsible for designing, configuring, maintaining, and optimizing Sprinklr solutions across engagement, care, and marketing functions to enable seamless, personalized, and data-driven customer experiences. The role supports Etihad’s digital customer experience strategy by configuring and optimizing Sprinklr modules such as Social Listening and Care, developing workflows, automation rules, dashboards, and reports to enhance service quality and customer engagement across channels. The position involves integrating Sprinklr with enterprise platforms including CRM, loyalty systems, analytics platforms, and data warehouse systems using APIs, REST, and JSON-based connectors. The developer collaborates closely with Digital, Marketing, Customer Experience, and IT teams to translate business requirements into scalable Sprinklr solutions, while ensuring all configurations align with governance, compliance, and data privacy standards. The role includes monitoring platform performance, troubleshooting issues, coordinating with Sprinklr support to resolve incidents, and providing training, documentation, and best practices to business users to drive effective adoption. Mandatory expertise includes hands-on experience with SprinklrAI+, dynamic workflows, SmartFAQs, zeroshot model setup, Live Chat workflows, and WhatsApp configuration. The role operates within a hybrid work model in Dubai and supports enterprise-grade customer engagement initiatives within a large-scale digital services environment.