Job description

The Engineer Mobile Txm (Wireless Network Operations) role in Dubai (Business Unit: edara; Job Category: Infra) is a full-time position focused on end-to-end network/service surveillance, incident handling, and performance management for mobile and wireless networks operating in a 24x7x365 environment. The engineer will manage critical and major issue reporting and execute timely management notifications and escalations per the company escalation matrix, while coordinating with service partners and stakeholders. Core technical duties include performing traffic re-engineering, links capacity upgrades, and nodes version upgrades to mitigate KPI degradation on the wireless network, initiating and managing performance and acceptance requests, and troubleshooting, diagnosing, and rectifying all wireless network related issues escalated from other departments. The role requires excellent understanding of wireless broadband technologies and Radio Access Network (NSN/Huawei/Ericsson 2G/3G/4G/5G), Cisco Wi-Fi, RTN Transmission, and AAA, as well as proven expertise in NOC operations and incident resolution within SLA. Tooling and platform proficiency includes monitoring and OSS systems such as Huawei NCE, NFMP, PRTG, Cisco Prime, Ericsson ENM, Huawei U2020, and Nokia NetAct. Strong programming and automation capabilities are essential, with hands-on experience in Python, Power BI, and SQL for data management and analysis, plus advanced Microsoft Office skills including Excel automation and VBA scripting to develop automated workflows and dashboards that improve operational efficiency. The engineer acts as a technical/process leader for Operation and Maintenance of Mobile and Wireless Networks, handles network incidents within SLA, and continuously learns and adapts to emerging technologies in automation, AI, and data science, ensuring robust surveillance, capacity planning, KPI management, and acceptance processes across the wireless infrastructure.