Job overview
Date posted
20/11/2025
Location
Riyadh, Saudi Arabia
Salary
SAR 20,000 - 30,000 per month
Compensation
Comprehensive package
Experience
2 - 5 yrs
Seniority
Senior & Lead
Qualification
Bachelors degree
Expiration date
04/01/2026
Job description
The role focuses on creating, managing, optimizing, and distributing customer and partner support content for Tamara’s support ecosystem. Responsibilities include producing knowledge base articles, FAQs, troubleshooting guides, and tutorials; organizing and categorizing a comprehensive support content library; implementing version control; developing a content strategy aligned with customer and partner support requirements; collaborating with subject matter experts, product managers, and support teams; conducting periodic quality reviews and content audits; ensuring accuracy, relevance and completeness of all published materials; determining and managing distribution channels such as websites, knowledge base platforms, chat support and email; tracking content effectiveness metrics including search query success rates, article views and satisfaction feedback; and continuously improving support content, user experience and internal processes to enhance efficiency and customer and partner satisfaction.
Required skills
Key responsibilities
- Develop knowledge base articles, FAQs, troubleshooting guides, tutorials and related support resources
- Organize, categorize and maintain the support content library with structured accessibility
- Implement and manage version control for ongoing content revisions
- Create a content strategy aligned with support objectives and brand voice
- Collaborate with subject matter experts, product teams and support teams to gather accurate information
- Review and update existing support content for accuracy, relevance and completeness
- Conduct periodic content audits to identify gaps and improvement areas
- Determine and manage distribution channels for delivering support content
- Monitor content performance metrics including search success, views and satisfaction results
- Identify opportunities to enhance support content, user experience and internal processes
Experience & skills
- Previous experience in content management, technical writing or similar support-focused roles
- Exceptional writing and editing skills for clear communication of complex information
- Excellent organizational and project management capabilities with proven prioritization skills
- Ability to collaborate effectively with cross-functional teams in a support or product environment
