Job description

The role focuses on creating, managing, optimizing, and distributing customer and partner support content for Tamara’s support ecosystem. Responsibilities include producing knowledge base articles, FAQs, troubleshooting guides, and tutorials; organizing and categorizing a comprehensive support content library; implementing version control; developing a content strategy aligned with customer and partner support requirements; collaborating with subject matter experts, product managers, and support teams; conducting periodic quality reviews and content audits; ensuring accuracy, relevance and completeness of all published materials; determining and managing distribution channels such as websites, knowledge base platforms, chat support and email; tracking content effectiveness metrics including search query success rates, article views and satisfaction feedback; and continuously improving support content, user experience and internal processes to enhance efficiency and customer and partner satisfaction.