Job overview
Date posted
19/04/2025
Location
Doha, Qatar
Compensation
Experience
5 - 10 yrs
Seniority
Senior & Lead
Qualification
Bachelors degree
Expiration date
03/06/2025
Job description
Honeywell is seeking a Field Service Supervisor to lead field operations across the PMC META region. The role focuses on ensuring efficient service delivery, developing service strategies, assigning field technicians, and monitoring performance metrics. This position directly impacts customer satisfaction and is instrumental in launching and managing regional service campaigns in collaboration with marketing and account teams. Reporting to the Regional Field Service Manager, the ideal candidate will bring deep technical knowledge, team leadership experience, and the ability to implement continuous improvements and drive service growth initiatives.
Required skills
field service operations
performance metrics analysis
service scheduling
technical support
process optimization
customer satisfaction management
service campaign design
market research
competitive analysis
service business development
cross functional collaboration
regulatory compliance
leadership
project prioritization
technical troubleshooting
stakeholder relationship management
team management
decision making
strategy implementation
Key responsibilities
- Oversee the Field Services Operations in the META region, ensuring efficient and effective service delivery
- Develop and implement strategies to optimize field service operations and improve customer satisfaction
- Assign and schedule field service technicians to meet customer demands and service level agreements
- Monitor and analyze field service performance metrics to identify areas for improvement
- Provide technical guidance and support to field service technicians
- Collaborate with cross-functional teams to drive continuous improvement initiatives
- Establish and maintain strong relationships with key stakeholders, including customers, suppliers, and internal teams
- Design and implement regional service campaigns to promote service offerings and increase market penetration
- Utilize market research and competitive analysis to identify opportunities for new service campaigns and enhancements
- Collaborate with marketing teams to create promotional materials and campaigns that effectively communicate service value propositions
- Monitor and evaluate the performance of service campaigns, gathering data and insights to refine strategies and inform future initiatives
- Ensure compliance with company policies, procedures, and regulatory requirements
Experience & skills
- Minimum of 8-10 years of proven experience in field service management
- Bachelor's degree in Engineering or a related field; Master's degree preferred
- Ability to build and maintain strong relationships
- Strong technical knowledge and understanding of relevant technologies
- Excellent leadership and team management skills
- Ability to effectively manage and prioritize multiple projects and tasks
- Experience in driving process improvements and implementing best practices
- Strong problem-solving and decision-making abilities