Job description

The Individual Distribution Manager role at Cigna Healthcare is responsible for driving growth and retention of the Individual health insurance business across the United Arab Emirates through both direct and intermediary distribution channels. Reporting to the Director, Individual & SME Distribution, the role focuses on disciplined sales execution, performance management, and commercial governance to ensure sustainable, compliant growth. The position leads Individual sales and retention teams, manages broker and aggregator partnerships, and works cross-functionally with Product, Finance, Underwriting, Compliance, Marketing, and IT teams. The role requires strong expertise in UAE individual health insurance market dynamics, regulatory frameworks including CBUAE, DHA, and DOH, and hands-on use of Salesforce for pipeline management, forecasting, data accuracy, and performance tracking. Responsibilities include delivering new business and retention targets, optimizing pricing and margins through collaboration with underwriting and finance, championing compliance and operational excellence, managing escalations with a customer health-first mindset, and driving collaboration with marketing and digital teams to enhance lead quality. The role operates within a hybrid working model, supporting a multicultural environment and aligned with Cigna Healthcare’s mission to advance whole-person health.