Standard Chartered UAE
Manager Cash Client Service – Corporate & Institutional Banking
- Permanent
- Dubai, United Arab Emirates
- Experience 2 - 5 yrs
Job expiry date: 31/05/2026
Job overview
Date posted
16/04/2026
Location
Dubai, United Arab Emirates
Salary
AED 20,000 - 30,000 per month
Compensation
Job description
The Manager Cash Client Service – Corporate & Institutional Banking (Chinese Speaking) role at Standard Chartered Bank in Dubai is responsible for delivering excellent client service and advisory support to Corporate and Institutional Banking clients for post-transactional enquiries, complaints, service-related issues, and operational banking needs. The role focuses on managing daily service requests, resolving client issues, and ensuring service excellence against defined service standards while collaborating closely with Relationship Managers, Product, Sales, and Operations teams to enhance the overall client experience. It includes cultivating strong relationships with premier corporate clients at a transactional and operational level while supporting Client Service Managers in managing client portfolios. The position requires participation in annual service reviews, conducting service performance evaluations, and identifying opportunities to improve service quality, product utilization, and channel optimization. It also involves utilizing client metrics and insights to drive service improvements, increase transaction volumes, and identify upselling and cross-selling opportunities. The role requires full end-to-end orchestration of cash service processes, documentation of all client interactions in the GEMS system, and ensuring compliance with internal controls and regulatory requirements. Additionally, the role supports digital banking platforms such as Straight2Bank by facilitating client onboarding, channel activation, setup requests, testing, and training, ensuring clients are fully enabled to use digital banking services efficiently. It includes static data management, offboarding processes, and ensuring accuracy of client and system records. The role also involves delivering training to corporate clients on digital banking tools, reducing operational inquiries through self-service enablement, and enhancing client adoption of banking platforms. The Manager Cash Client Service also contributes to internal team development, supports workforce planning and training initiatives, and ensures smooth execution of client service operations in a fast-paced banking environment while maintaining high levels of professionalism, accuracy, and client satisfaction.
Required skills
Key responsibilities
- Deliver end-to-end client service support for Corporate and Institutional Banking clients by managing post-transactional enquiries, complaints, and service-related issues in line with agreed service standards.
- Coordinate with Relationship Managers, Product, Sales, and Operations teams to resolve client challenges and improve overall service experience while identifying opportunities for service enhancement.
- Manage daily service requests and ensure timely resolution of operational banking issues while maintaining high levels of client satisfaction and service quality.
- Participate in annual service reviews with Client Service Managers for premier clients to evaluate service performance and identify areas for continuous improvement.
- Utilize client metrics and insights to analyze service usage patterns, enhance product adoption, and identify upselling and cross-selling opportunities.
- Maintain accurate documentation of all client interactions and service-related activities in the GEMS system, ensuring compliance with internal controls and audit requirements.
- Facilitate Straight2Bank channel onboarding, activation, testing, and setup processes for corporate clients to ensure seamless digital banking access and functionality.
- Deliver client training on digital banking platforms including Straight2Bank initiation, reporting, and self-service features to reduce operational dependency on support teams.
Experience & skills
- Demonstrate 3–5 years of experience in banking, client service, or transaction banking roles with exposure to corporate or institutional banking environments.
- Possess fluency in Chinese (Mandarin) and English to effectively communicate with clients and internal stakeholders across multilingual banking environments.
- Apply strong client service and relationship management skills to handle complex corporate banking interactions and ensure high levels of client satisfaction.
- Exhibit excellent communication, negotiation, and influencing skills to manage internal stakeholders and resolve client service issues efficiently.
- Utilize strong analytical and problem-solving skills to assess client needs, resolve operational issues, and improve service delivery outcomes.
- Demonstrate ability to manage end-to-end service processes, maintain accurate records, and ensure compliance with banking policies and regulatory requirements.
- Apply knowledge of digital banking platforms such as Straight2Bank and systems like GEMS for client onboarding, service processing, and data management.
- Show strong organizational, time management, and multitasking abilities to handle multiple client requests in a fast-paced banking environment while maintaining accuracy and service quality.