Job description

The Manager – Airport Mobility Operations at Red Sea Global (Division: Operations; Department: Mobility) supports the Senior Manager in managing all transport services related to the arrival and departure of guests, employees, and stakeholders to and from airports served by the AMAALA project. The role focuses on ensuring smooth, safe, and efficient transportation during high-traffic periods by planning, coordinating, and monitoring transport schedules between airport terminals and Triple Bay / AMAALA Staff Village, managing service providers, and overseeing a transport team of coordinators, drivers, and support staff. Responsibilities include enforcing agreed standards for safety, efficiency, and guest satisfaction; addressing non-performance issues with swift corrective actions; leading team scheduling, performance reviews, and training; acting as the primary contact for transport-related inquiries and complaints; and responding promptly to feedback to maintain high guest satisfaction. The position proactively reviews and analyzes existing transport operations to identify opportunities for improved efficiency or cost-effectiveness, implements new systems to enhance the guest experience and streamline operations, ensures compliance with safety regulations and company policies, reports and investigates incidents or accidents and executes corrective actions, and compiles regular reports on transport performance—including ridership data, incident reports, and feedback analysis—providing insights to senior management on trends, operational challenges, and recommendations. The jobholder plans and provides safe and reliable transportation services with minimal delays, and constantly manages the maintenance of the fleet in collaboration with the Maintenance team as recommended by manufacturers to ensure effective department functioning and a positive guest experience.