The Cigna Group
Sales Enablement & Retention Assistant
- Permanent
- Dubai, United Arab Emirates
- Experience 2 - 5 yrs
Job expiry date: 06/11/2025
Job overview
Date posted
22/09/2025
Location
Dubai, United Arab Emirates
Salary
Undisclosed
Compensation
Salary only
Experience
2 - 5 yrs
Seniority
Experienced
Qualification
Bachelors degree
Expiration date
06/11/2025
Job description
The Sales Enablement & Retention Assistant role is a critical part of the sales operations team, providing essential administrative and customer engagement support to drive retention and conversion. This role ensures the smooth handling of documentation, lead follow-ups, and CRM updates, enabling the sales team to focus on high-value activities and customer interactions.
Required skills
CRM management
Microsoft Office Suite
outbound calling
data entry
document validation
KYC compliance
POA compliance
lead qualification
report generation
salesforce
Key responsibilities
- Proactively call and email assigned KYC and POA cases to obtain up-to-date documentation within specified timeframes
- Validate and assess the acceptability of submitted documents
- Identify potential cancellation risks and escalate to the appropriate Account Manager
- Accurately update customer and document information in the CRM system
- Reconnect with previous leads via email or call to assess renewed interest
- Update lead status and details in the CRM system
- Flag re-engaged leads for follow-up by the sales team
- Maintain accurate records of all lead interactions and updates
- Schedule and coordinate call-backs and appointments for TMRs & account managers
- Support general administrative tasks including data entry, filing, and internal communications
- Generate and distribute regular reports on lead qualification activities, POA/KYC collection and outcomes
- Collaborate with sales team members to improve processes
- Participate in training and development sessions to stay current with best practices and tools
- Communicate regularly with sales and retention teams to ensure alignment and support
Experience & skills
- Proven experience in an administrative or sales support role
- Strong communication skills, both written and verbal
- Proven experience in outbound calling
- Proficiency in CRM systems (e.g., Salesforce) and Microsoft Office Suite
- Excellent attention to detail and organizational skills
- Ability to manage multiple tasks and meet deadlines
- Customer-focused mindset with a proactive approach to problem-solving
- Experience in a sales or customer retention environment (desirable)
- Familiarity with KYC/POA processes and compliance requirements (desirable)
- Ability to work independently and as part of a team
- Comfortable handling sensitive customer information with discretion
