Job description

IGW, fixed voice and IPTV KPIs at du need watching around the clock, and this Service Operations Centre engineer, hired through edara, keeps them within network standards. Daily incidents and trouble tickets are handled under du operating policies, starting with first-level troubleshooting and monitoring. IPTV Headend and Middleware networks fall under your technical and process leadership, including splitters, amplifiers, L-band distributors, DCM MKII 9902 units (DRD, GBE, MFP, MUX) and acquisition, distribution and VOD servers. Field teams get technical support on IPTV nodes, and IPTV customer complaints are worked through to resolution. Nokia and Huawei ATCA IGW, SBC, U2000 and NetAct platforms form the core toolset, backed by knowledge of CS Core and SIP. Business partners, commercial teams, Customer Operations and IT stay engaged until faults are fixed, and vendor incident performance is monitored. Documentation, diagrams, incident reports and CR login and logout records are kept current, and new projects and services are accepted into SOC operations. Three to five years in telecom is required, with a Bachelor's in Telecommunication Engineering or a related discipline. Programming, automation and agile knowledge help, and 24x7x365 working is part of the role. An AI-based chat interview forms part of the application process.