Job description

The Sales Advisor - Service Point Advisor role in Dubai within DHL Worldwide Express is responsible for acting as a frontline customer service and sales representative ensuring efficient handling of customer inquiries across counter and phone channels. The role involves processing shipments in accordance with DHL network standards, ensuring accurate airwaybill creation, and maintaining high levels of service quality aligned with express logistics requirements. The position requires promoting and selling DHL value-added services such as insurance, Import Express, and TDD while contributing to revenue targets through active participation in sales lead programs. It also includes managing shipment tracking and tracing, resolving customer issues, and ensuring compliance with ISO procedures and safe working practices. The role requires maintaining strong knowledge of DHL network operations, pricing, transit times, customs documentation, clearance processes, and service offerings to provide accurate information to customers. The Sales Advisor ensures all shipments are properly manifested, documents are imaged for clearance efficiency, and cash transactions are recorded, reconciled, and reported accurately at the end of each shift. The role requires maintaining high standards of customer service, professionalism, and communication while working under pressure in a fast-paced logistics environment. It also involves identifying recurring operational issues and escalating them for corrective action, supporting call center operations during off-hours, and ensuring continuous improvement in customer experience and operational efficiency within DHL’s global logistics network.