
DHL Express Middle East
Sales Advisor - Service Point Advisor
- Permanent
- Dubai, United Arab Emirates
- Experience 0 - 2 yrs
Job expiry date: 28/05/2026
Job overview
Date posted
13/04/2026
Location
Dubai, United Arab Emirates
Salary
Undisclosed
Compensation
Salary + Commission/Bonus
Job description
The Sales Advisor - Service Point Advisor role in Dubai within DHL Worldwide Express is responsible for acting as a frontline customer service and sales representative ensuring efficient handling of customer inquiries across counter and phone channels. The role involves processing shipments in accordance with DHL network standards, ensuring accurate airwaybill creation, and maintaining high levels of service quality aligned with express logistics requirements. The position requires promoting and selling DHL value-added services such as insurance, Import Express, and TDD while contributing to revenue targets through active participation in sales lead programs. It also includes managing shipment tracking and tracing, resolving customer issues, and ensuring compliance with ISO procedures and safe working practices. The role requires maintaining strong knowledge of DHL network operations, pricing, transit times, customs documentation, clearance processes, and service offerings to provide accurate information to customers. The Sales Advisor ensures all shipments are properly manifested, documents are imaged for clearance efficiency, and cash transactions are recorded, reconciled, and reported accurately at the end of each shift. The role requires maintaining high standards of customer service, professionalism, and communication while working under pressure in a fast-paced logistics environment. It also involves identifying recurring operational issues and escalating them for corrective action, supporting call center operations during off-hours, and ensuring continuous improvement in customer experience and operational efficiency within DHL’s global logistics network.
Required skills
Key responsibilities
- Act as a frontline ambassador for DHL by providing professional, courteous, and efficient customer service across counter and phone channels while maintaining strong customer relationships
- Process customer shipments accurately including airwaybill creation, data entry, and compliance with DHL network standards to ensure efficient delivery and clearance operations
- Promote and sell DHL value-added services such as insurance, Import Express, and TDD while actively contributing to sales lead programs and revenue generation targets
- Handle customer inquiries, follow up on service requests, and direct customers to appropriate DHL departments to ensure timely resolution of issues
- Maintain comprehensive knowledge of DHL products, services, pricing, transit times, customs requirements, and logistics procedures to provide accurate customer support
- Ensure shipment tracking, tracing, and manifesting are completed accurately, including documentation imaging and end-of-shift processing for customs clearance efficiency
- Record, reconcile, and submit daily cash transactions and shipment-related financial summaries in compliance with accounting procedures and operational controls
- Identify recurring operational or service issues, escalate appropriately, and support continuous improvement of DHL procedures, systems, and customer service standards
Experience & skills
- Excellent verbal communication and interpersonal skills with strong customer service orientation
- Ability to work in a fast-paced, high-pressure logistics environment with strong multitasking capability
- Good knowledge of DHL network, logistics operations, and service industry processes
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Strong problem-solving skills with ability to use initiative and judgment
- Ability to work both independently and as part of a team
- Good written and spoken English, Arabic preferred
- Sound educational background with service industry knowledge preferred
- Ability to handle cash reconciliation and shipment documentation accurately