Accor
Credit Manager - Luxury & Hospitality Finance
- Permanent
- Riyadh, Saudi Arabia
- Experience 2 - 5 yrs
Job expiry date: 03/04/2026
Job overview
Date posted
17/02/2026
Location
Riyadh, Saudi Arabia
Salary
SAR 20,000 - 30,000 per month
Compensation
Comprehensive package
Experience
2 - 5 yrs
Seniority
Manager
Qualification
Bachelors degree
Expiration date
03/04/2026
Job description
The Credit Manager at Sofitel Riyadh Hotel & Convention Center is responsible for establishing and maintaining local credit policies and procedures, overseeing billing, collections, credit approvals, cheque cashing, and inquiries. The role ensures compliance with corporate and local credit policies, investigates billing requests, manages delinquent accounts, prepares month-end and bad debt reports, and maintains accurate credit records. The Credit Manager collaborates with Sales, Catering, Conventions, and Front Office departments, supervises day-to-day Accounts Receivable activities, leads monthly credit meetings, and supports staff orientation. The position requires professional conduct reflecting high standards of Fairmont Hotels & Resorts and ensures prompt, accurate billing and collection while maintaining guest satisfaction.
Required skills
Key responsibilities
- Establish and maintain local credit policies and procedures regarding billing, collection, credit cards, inquiries, and cheque cashing.
- Investigate and approve or deny all requests for credit and billing functions, serving as the final authority on credit approval.
- Review all accounts over 30 days with the Assistant Director of Finance and implement collection procedures in line with corporate guidelines.
- Monitor upcoming groups and local catering events to ensure all deposit requirements are met and clients have approved direct billing or pre-payment.
- Inspect all in-house accounts for adherence to hotel credit policies and assist with collection efforts as needed.
- Communicate credit approval or denial to the appropriate managers and ensure compliance with advance deposit policies.
- Pursue and collect delinquent accounts and refer uncollectible accounts to collection agencies with Director notification.
- Ensure prompt and accurate billing of current and aged accounts with follow-up procedures and document all collection activities.
- Prepare month-end accounts receivable reports, bad debt documentation, and maintain collection activity logs.
- Supervise day-to-day Accounts Receivable activities and conduct performance reviews.
- Maintain credit histories, original approved credit requests, and related records for regular hotel accounts.
- Review Guest Ledger High Balance Report daily and address discrepancies with the Front Office Manager.
- Handle inquiries from guests or credit card companies promptly and professionally.
- Recommend operational improvements in Accounts Receivable / Credit and oversee monthly credit meetings, maintaining minutes as evidence of control.
- Participate in staff orientation programs for Sales, Catering, Front Desk, Reservations, and related positions.
- Perform additional duties as assigned by Director or Finance/Chief Accountant, including participation in Operating Equipment inventory.
Experience & skills
- Proficiency in Microsoft Windows applications and relevant computer applications for finance operations.
- Excellent communication, organizational, and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Highly responsible, reliable, and able to work cohesively as part of a team.
- Ability to focus on guest needs while remaining calm, courteous, and professional at all times.
- Thorough knowledge of corporate credit and receivables policies and procedures.
- Willingness to work a flexible schedule and accept assignments as needed to promote teamwork.