IBM
CSM AI Engineer
- Permanent
- Riyadh, Saudi Arabia
- Experience 2 - 5 yrs
Report job as expired
Job expiry date: 11/08/2025
Job overview
Date posted
27/06/2025
Location
Riyadh, Saudi Arabia
Salary
SAR Undisclosed per month
Experience
2 - 5 yrs
Seniority
Manager
Qualification
Bachelors degree
Expiration date
11/08/2025
Job description
As a Customer Success Manager (CSM) AI Engineer at IBM in Riyadh, you will work with enterprise clients to drive the successful adoption of IBMâs watsonx platform, which includes watsonx.ai, watsonx.data, and watsonx.governance. This hybrid role involves providing technical advisory services, leading AI use case discovery workshops, supporting model lifecycle activities (data ingestion, training, tuning, deployment), and ensuring AI solutions are scalable, secure, and in alignment with client business goals. The CSM will also collaborate with engineering, product, and sales teams to ensure seamless delivery, client satisfaction, and solution optimization. You will be responsible for creating success frameworks, defining KPIs, and ensuring business value realization through AI integration. This position is ideal for early professionals with customer-facing experience, technical acumen, and a passion for trusted, scalable AI solutions in a dynamic enterprise environment.
Required skills
Key responsibilities
- Serve as a trusted technical advisor guiding client adoption of IBMâs watsonx platform.
- Lead discovery sessions and co-develop AI use cases aligned to business objectives.
- Support clients through the end-to-end model lifecycle including data ingestion, model training, tuning, deployment, and governance.
- Provide technical enablement and hands-on guidance with watsonx.ai, watsonx.data, and watsonx.governance tools.
- Measure success through defined KPIs, usage metrics, and AI adoption outcomes.
- Drive customer advocacy by sharing client feedback with internal teams for continuous improvement.
- Collaborate with engineering, product, and sales to support renewals and identify expansion opportunities.
- Build and manage customer success plans to scale enterprise AI deployments.
- Assist in technical escalations and support client onboarding, enablement, and optimization.
Experience & skills
- High School Diploma/GED required; Bachelorâs degree in Computer Science, Data Science, Engineering, or a related technical field preferred.
- Minimum 2 years of experience in customer-facing roles such as Customer Success, Pre-Sales, or Solution Consulting.
- Foundational understanding of AI/ML, data pipelines, and cloud-native technologies.
- Ability to write or interpret Python or similar modern programming languages.
- Strong problem-solving, interpersonal, and communication skills.
- Confidence in presenting technical content to both technical and non-technical audiences.
- Familiarity with enterprise AI platforms such as Hugging Face, OpenAI, or Google Vertex AI is a plus.
- Experience with cloud platforms (IBM Cloud, AWS, Azure, or GCP).
- Understanding of MLOps workflows, data governance frameworks, and responsible AI principles.
