Job description

The Cluster Manager role is based in Abu Dhabi, United Arab Emirates and is responsible for leading and managing the Priority Gold Center team to capture new business opportunities and deepen existing customer relationships within the priority banking segment. The role focuses on expanding deposit, finance, and investment portfolio sizes while ensuring high-quality service delivery across the assigned cluster. The position drives new-to-bank customer acquisition through outbound marketing activities, gold center contacts, and existing professional networks, converts inbound and outbound leads into sales, and identifies potential expansion locations. The Cluster Manager oversees sales productivity and cross-selling performance, manages relationship managers, monitors sales plans and performance scorecards, allocates human resources, and plans staff development initiatives. The role ensures effective cooperation across banking channels, implements Priority Banking services across surrounding branches, and maintains strong customer retention through service level monitoring, complaint resolution, account closures handling, and customer inquiries. The position includes approval and recommendation of credit applications, adherence to banking processes and documentation standards, identification of operational error trends, and proactive process improvement recommendations. The role requires detailed knowledge of ADIB’s Retail Banking products and services, retail credit and operational policies, UAE banking regulations and risks, competitor landscape awareness, service standards, management information, and computer-based banking systems.