Job description

The Quality Assurance Officer role at Spinneys’ Food Manufacturing division ensures effective implementation of the Food Safety Management System (FSMS) and maintains high product and process quality in compliance with regulatory standards and customer expectations. The role involves monitoring production processes, critical control points, hygiene practices, and FSMS compliance, as well as investigating quality issues and customer complaints through root cause analysis and implementing corrective and preventive actions. The QA Officer conducts training and induction programs on food safety and hygiene, participates in internal and external audits, health and safety assessments, and mock recall exercises. Collaboration with production teams and QA Technologists is key for updating SOPs, flowcharts, and training materials, while maintaining accurate documentation including food safety reports, non-conformance records, cleaning schedules, and meeting minutes. The position also requires coordination with suppliers and third-party providers to resolve quality issues and support Hygiene team initiatives. The QA Officer contributes to continuous improvement efforts in product and process quality, providing weekly reporting and mentoring QC officers within a collaborative, hands-on environment.