Al Ghurair
Assistant Manager, People Services
- Permanent
- Dubai, United Arab Emirates
- Experience 5 - 10 yrs
Job expiry date: 24/11/2026
Job overview
Date posted
10/10/2026
Location
Dubai, United Arab Emirates
Salary
AED 20,000 - 30,000 per month
Compensation
Comprehensive package
Experience
5 - 10 yrs
Seniority
Senior & Lead
Qualification
Bachelors degree
Expiration date
24/11/2026
Job description
P&C Shared Services supports several business units, each with its own needs, and this Deira-based position keeps the core people processes running across all of them. Onboarding and offboarding sit with you end to end, from documentation and employee records through to system updates. Visa work takes up a large part of the week, including new applications and renewals, medical tests, Emirates ID issuance and visa stamping, all coordinated with Government Relations. Everything is measured against Service Level Agreements, and reporting on SLA adherence, onboarding, offboarding, visa renewals and query management goes to management on a regular basis. Group Life Insurance and Medical Insurance administration also runs through this team, along with invoicing for insurance and travel expenses and the reconciliation of those payments. HR Business Partners, Finance and employees are the people you will deal with most. The People Services team reports into the role, so daily workload, coaching and performance all need your attention. With a system transition under way, experience guiding teams through change and a habit of improving processes through automation will count for a lot.
Required skills
Key responsibilities
- Manage the end-to-end onboarding and offboarding processes as the single point of contact, in line with company policy and legal requirements
- Complete all documentation for new hires and leavers, including visa processing, employee records and system updates
- Oversee new visa applications and renewals with Government Relations, covering medical tests, Emirates ID issuance and visa stamping
- Deliver all People Services activities to or above Service Level Agreement standards and act early on potential delays
- Collaborate with HR Business Partners, Finance and other departments to keep communication and coordination running smoothly
- Administer Group Life Insurance and Medical Insurance policies, including enrolment, renewal and claim processing
- Resolve issues and discrepancies with insurance providers and employees
- Process invoices for medical insurance, travel expenses and other People Services payments, following up with Finance on payment
- Reconcile payments to confirm accuracy and compliance with company policy
- Handle employee queries on People Services with prompt and accurate resolutions
- Report to management on visa renewals, onboarding, offboarding, SLA adherence and query management
- Lead the daily operations of the People Services team, including workload distribution, performance monitoring, coaching and training
- Address team concerns and conflicts promptly and constructively
- Review workflows regularly and introduce process improvements and automation to raise efficiency and service quality
- Train the team on new systems and technologies as they are introduced
Experience & skills
- Hold a bachelor's or master's degree in Business Administration or Human Resources
- Bring at least 5 years of experience as an HR Generalist or within P&C Shared Services, including leading teams in large-scale industries
- Demonstrate in-depth understanding of HR service delivery models, including onboarding, offboarding, employee lifecycle management and policy compliance
- Apply solid knowledge of labour laws, compliance requirements and employment policies across multiple regions
- Use HR technology platforms confidently, along with advanced spreadsheet skills for data analysis
- Guide teams through change, including transitions such as system migrations
- Lead and develop a service delivery team
- Build working relationships with HR Business Partners, Finance and employees across business units