adidas
Senior Specialist – Customer Service AP
- Permanent
- Dubai, United Arab Emirates
- Experience 2 - 5 yrs
Job expiry date: 12/04/2026
Job overview
Date posted
26/02/2026
Location
Dubai, United Arab Emirates
Salary
Undisclosed
Compensation
Salary only
Experience
2 - 5 yrs
Seniority
Experienced
Qualification
Bachelors degree
Expiration date
12/04/2026
Job description
The Senior Specialist Customer Service – AP at adidas Dubai is responsible for managing customer orders for a portfolio of accounts, ensuring timely and accurate order entry and release, providing visibility on product information, stock availability, pricing, terms, routing, and specialty services to internal and external stakeholders, preparing export documents and negotiating L/Cs, processing and investigating customer shipment claims or return requests, supporting Sales, Marketing, Finance, and Operations teams, achieving sales and financial targets, maintaining high-level customer service, working towards independent and team KPI's including speed of execution, SLA adherence, process enhancements and report improvements, developing reports on order book and transactional activities, coordinating cross-functional collaboration, managing ad-hoc projects, and ensuring self-development aligned with MYBEST initiatives.
Required skills
Key responsibilities
- Ensure timely and accurate order entry and release of orders for processing
- Review order book to ensure customer requested delivery is achieved
- Provide visibility to internal and external stakeholders on product information, stock availability, pricing, terms, routing, and specialty handling or services
- Prepare export documents and negotiate L/Cs
- Process, coordinate, and investigate customer shipment claims or return requests following company policies
- Provide assistance and support to Sales, Marketing, Finance, and Operations teams relating to order processing
- Support business in delivery of sales and financial targets and objectives
- Deliver the highest level of customer service and respond timely to all inquiries and correspondence
- Work towards independent and team KPIs to improve service levels, business standards, and financial results
- Contribute to business improvement opportunities wherever possible
- Develop and review reports related to order book KPIs and transactional activities
- Coordinate cross-functional collaboration with internal stakeholders towards organizational goals
- Manage ad-hoc projects and report initiatives as required by the Line Manager
- Ensure self-development plan alongside MYBEST initiatives
Experience & skills
- University degree in Business and administration, Supply Chain or Logistics
- Minimum 2–3 years of experience in customer service, supply chain, or logistics
- Strong customer service focus
- Excellent knowledge of Supply Chain and/or Logistics
- High attention to detail and accuracy
- Experience working under pressure to meet deadlines and conflicting priorities
- Strong Microsoft Office skills
- ERP/SAP knowledge is an added advantage
- Team player with high planning, organizing, and reporting abilities
- English mandatory, local language or French an added advantage