Job description

The RCM Application Support Specialist is responsible for the successful and timely support and deployment of the TrakCare product by providing deep application knowledge in functional areas including product support, requirements scoping, field design documentation, and change request testing. This role acts as an expert product resource for partners, ensuring support aligns with the business requirements of healthcare customers while following InterSystems methodologies and processes. The specialist liaises with customers to understand workflows and requirements, provides application support for TrakCare Hospital Management System, escalates unresolved issues according to policies, conducts individual and group training, product demonstrations, and workshops. The position emphasizes continuous improvement of customer satisfaction by collecting and escalating feedback, serving as a Subject Matter Expert (SME) for TrakCare, enhancing response times through improved communication, analytical and learning skills, and potentially participating in on-site support and a 24-hour on-call roster. The role requires understanding hospital information, patient administration (PAS), billing, and revenue cycle management systems, health informatics standards, reporting requirements, legislative controls, and experience in software support including development, quality engineering, and solutions architecture.