Job description

The Field Service Technician Manager (FST Manager) role based in Abu Dhabi, UAE is responsible for ensuring the readiness, availability, capability, and effective deployment of Field Service Technicians (FSTs) to safely execute high-quality field service operations in line with business, customer, and contractual requirements. The role oversees the scheduling and dispatching function through management of Field Service Schedulers, ensuring optimal alignment between workforce capacity, technical capability, and service demand. The position is accountable for workforce planning accuracy, including short- and medium-term forecasting of human and financial resource requirements to support operational and business objectives. The FST Manager ensures that all technicians are competent, certified, authorized, and fit for purpose before assignment to service jobs, maintaining oversight of competency management systems including assessments, certifications, and re-certifications. The role involves developing and tracking training and development plans in coordination with technical, training, and HSE teams to close skill gaps and ensure continuous capability enhancement. The manager monitors key performance indicators such as utilization, quality, production, variance, safety, and customer satisfaction, driving corrective actions and continuous improvement initiatives. The role requires strong collaboration with service project managers, technical experts, suppliers, agents, and customers to ensure seamless service execution and operational excellence. The FST Manager also maintains strong customer relationships through site visits and operational reviews, promoting a customer-focused service culture. The position ensures compliance with internal policies, contractual obligations, and applicable laws and regulations across all field service operations. Additionally, the role focuses on continuous improvement of field service processes, cost efficiency, operational models, and service delivery performance. The FST Manager leads a large workforce, ensuring coaching, performance oversight, and effective leadership of field service schedulers and technicians to deliver safe, efficient, and reliable service operations in industrial energy environments.