Job description

The Merchandiser Team Leader (FMCG Retail Operations) is responsible for supervising and guiding a team of merchandisers to ensure effective execution of merchandising operations across assigned retail outlets. The role focuses on maintaining optimal product display, stock availability, planogram compliance, and product visibility to drive sales performance and strengthen brand presence. The position involves leading daily merchandising activities, ensuring execution of promotions, and aligning closely with Sales and Key Account teams for operational priorities. Core responsibilities include supervising merchandiser routing, attendance, and outlet coverage, conducting field audits to evaluate display quality, and ensuring products are properly stocked, priced, and labeled. The role requires strict implementation of FIFO and expiry management processes, monitoring stock levels, and reporting shortages, damages, and non-moving items. The Team Leader oversees the placement and maintenance of POSM and promotional materials while preparing daily and weekly performance reports and tracking KPIs. The role also involves gathering market insights and competitor activity data to support sales strategies. From a people management perspective, the position includes mentoring, coaching, and developing team members, planning schedules and routes, monitoring discipline and grooming standards, and supporting recruitment and training initiatives. The role ensures adherence to company policies, operational standards, and compliance requirements while fostering a collaborative team environment in a fast-paced FMCG retail setting.